18.° de abril de 2025
Recently Blue Cross and Blue Shield of Illinois (BCBSIL) mailed letters to members with past or current health insurance coverage with BCBSIL. Estas cartas se enviaron para informarle sobre un incidente reciente que afectó su información médica protegida (PHI, en inglés), conforme lo exige la ley.
What happened: On Feb. 11, 2025, we became aware of activity on Blue Access for MembersSM that may have caused your PHI to be viewed by an unauthorized individual. BAMSM is the portal system through which individuals may access information about their membership. This potential disclosure may have occurred between Nov. 8, 2024, and March 5, 2025.
What information was Involved: The potentially impacted information may include name, address, date of birth, service dates, telephone numbers, fax numbers, email addresses, medical record numbers, health plan beneficiary numbers, account numbers, medical/dental service and billing information.
What we are doing: We are working to address these activities. We are committed to maintaining the privacy and security of your information, and we are taking this incident very seriously.
What You Can Do: We have no reason to believe that anyone has accessed or misused your information. However, we want to give you steps to take to guard against identity theft or fraud. Si recibe o tiene acceso a las explicaciones de beneficios (EOB, en inglés) de BCBSIL, le recomendamos que las revise periódicamente. Si ve algún servicio que no recibió, llámenos al número que figura en el estado de cuenta o en su tarjeta de asegurado. Si no recibe ni accede a las EOB, comuníquese con su proveedor o cobertura y solicite que le envíen un estado de cuenta luego de la prestación de cualquier servicio con su nombre y número de identificación. Revise la información adjunta sobre protección contra robo de identidad.
What we are doing to protect your information: To help protect your identity, we are offering a complimentary one-year membership of Experian’s® IdentityWorksSM. This product provides you with superior identity detection and resolution of identity theft. If you think you may have been impacted by this incident, please call the number on your member ID card and a representative will help you.
For More Information: If you believe that your PHI has been misused or have any questions regarding this letter, please call the toll-free number listed on your member ID card. Un representante podrá ayudarlo. BCBSIL provides TDD/TYY services and language assistance for incoming callers for deaf, hard-of-hearing and speech-disabled members. Members can utilize their TeleTYpewriter (TTY) or Telecommunication Device (TDD) to access a teletype operator at 1-800-526-0844.
La privacidad de nuestros asegurados es nuestra prioridad. We are sorry for any concern caused by this incident.
Identity theft insurance is underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. (AIG). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.