Ombudsman Program
El programa de defensores públicos con atención médica de largo plazo de Illinois (LTCOP, en inglés) es un programa que ofrece el Departamento de Asuntos de la Tercera Edad de Illinois. Funciona para proteger los derechos de los residentes en hogares para cuidados especiales y en otros centros de atención médica de largo plazo. The goal is to ensure a member receives quality care.
What are ombudsmen?
Ombudsmen help resolve issues for Medicaid members in who live in a long-term care setting. They can help keep an eye on the care you get. They can also speak up for those who can't speak for themselves.
Why contact an ombudsman?
You can reach out to:
- Report a problem or concern that occurred in a long-term care facility
- Find out residents’ rights to care
- Learn how residents can take part in decisions about their care
- Discuss an involuntary transfer or discharge from the facility
- Y mucho más
El LTCOP faculta a los miembros en estos centros para que tomen un enfoque autogestionado de la atención médica. También ayuda con los problemas que tengan los asegurados, o sus familias, en esos centros de atención médica.
RECURSOS PARA ASEGURADOS
Learn About the Program
To find out more or contact the LTCOP, please check the resources below.
En línea
Find out about LTCOP at the Illinois Department on Aging website
Call the Senior HelpLine
This helpline is for those 60+ years of age and their caregivers. Call to:
- Ask about local services
- Get answers to questions
- Report senior abuse or neglect
Llame al 1-800-252-8966
TTY/TDD: 711
Escriba a
Long-Term Care Ombudsman Program
Illinois Department on Aging
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271
