We do not discriminate on the basis of race, color, national origin (including limited English knowledge and first language), age, disability, or sex (as understood in the applicable regulation). We provide people with disabilities with reasonable modifications and free communication aids to allow for effective communication with us. We also provide free language assistance services to people whose first language is not English.
To receive reasonable modifications, communication aids or language assistance free of charge, please call us at 1-855-710-6984.
Si considera que hemos fallado al prestar un servicio o cree que hemos discriminado de alguna manera, comuníquese con nosotros para manifestar cualquier inconformidad.
Coordinador de la Oficina de Derechos Civiles
Attn: Office of Civil Rights Coordinator
300 E. Randolph St.
35th Floor
Chicago, Illinois 60601
Teléfono: 1-855-664-7270 (correo de voz)
TTY/TDD: 1-855-661-6965
Fax: 1-855-661-6960
Correo electrónico: civilrightscoordinator@bcbsil.com
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Office of Civil Rights Coordinator is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at:
U.S. Dept. of Health & Human Services
200 Independence Avenue SW
Room 509F, HHH Building 1019
Washington, DC 20201
Teléfono: 1-800-368-1019
TTY/TDD: 1-800-537-7697
Portal de quejas: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Formularios de quejas: https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf
Si es asegurado de Medicare, acceda a su Aviso de no discriminación aquí.
Si es asegurado de Medicaid Blue Cross Community Health PlansSM, acceda a su Aviso de no discriminación aquí.
Si es asegurado de Blue Cross Community MMAI (Medicare-Medicaid)SM, acceda a su Aviso de no discriminación aquí.